Return & Refund Policy
Our Return Policy
We want you to love what you ordered. If something isn't right, we'll make it right — no hassle.
30-Day Return Window
You have 30 days from the date your order is delivered to request a return or refund. After 30 days, we're unable to offer a refund or exchange.
Defective or Damaged Items
If your item arrived defective, damaged, or not as described, no physical return is required. Simply email us a photo of the issue within 30 days and we'll send you a replacement or issue a full refund — your choice. We'll take care of it immediately.
Change of Mind Returns
If you'd like to return an item that arrived in good condition, please contact us first at contact@brightdailygoods.com within 30 days of delivery. We'll provide return instructions on a case-by-case basis. Items must be unused and in their original packaging to be eligible.
How to Start a Return
Email us at contact@brightdailygoods.com with your order number, the item(s) you'd like to return, and the reason (plus a photo if the item is damaged or defective). We'll respond within 1–2 business days.
Refunds
Once your return or claim is approved, your refund will be processed to your original payment method within 5–10 business days. Your bank or credit card company may take additional time to post the refund.
Exchanges
If you'd like a different item or color, email us and we'll do our best to accommodate. Exchanges are subject to availability.
Non-Returnable Items
- Items returned more than 30 days after delivery
- Items visibly used, damaged by the customer, or missing original packaging
Questions?
Email us anytime at contact@brightdailygoods.com — we typically respond within 24 hours.